Shipping & Returns

1. INTRODUCTION

At GiftedToAll India Ltd., we recognize that shipping is the final and most anticipated step in your shopping journey. We understand that customers may feel anxious until their order is successfully delivered.

To ensure transparency and reliability, we are progressively integrating real-time order- tracking software in collaboration with multiple verified logistics partners. Until full automation is deployed, our dedicated customer-support and warehouse teams handle all orders manually yet efficiently, ensuring timely responses and courteous assistance at every stage.

2. SHIPPING PROCESS

Our order-to-delivery workflow involves the following sequential steps:

  1. Order Confirmation: Upon successful checkout and payment, your order details are forwarded to our warehouse team for validation and inventory confirmation.
  2. Quality Verification: The team inspects product condition and authenticity to ensure it meets GiftedToAll’s internal quality standards.
  3. Documentation: Required shipping and insurance documents are prepared, and respective logistics and insurance partners are notified.
  4. Secure Packing: Products are packed using industry-grade materials to prevent damage during transit.
  5. Dispatch & Labeling: The consignment is labeled with your delivery address and handed over to our authorized shipping partners.
  6. Delivery Timeline: Under normal circumstances, orders are delivered within 3 to 7 working days. However, delivery may take longer depending on the destination, courier coverage, or unforeseen delays.

3. OCCURRENCE OF RETURN

Despite strict quality checks, rare situations may necessitate returns due to:

  • Product damage during shipment;
  • Partial or incomplete delivery;
  • Manufacturing defects;
  • Incorrect or mismatched products;
  • Return-to-Origin (RTO) instances, where the courier is unable to deliver the parcel due to an invalid address or recipient unavailability.

4. RETURN AND REFUND RESPONSIBILITIES

  • For damaged shipments, we coordinate with our shipping insurance partner to share liability and ensure compensation.
  • In cases of partial deliveries, we either complete the remaining shipment or accept the partial return for refund processing.
  • Manufacturing defects are the sole responsibility of the respective Sales Partner or manufacturer, and claims are processed accordingly.
  • Incorrect product deliveries – though extremely rare – are fully covered, and we issue a complete replacement or refund.
  • RTOs due to wrong or incomplete addresses, or unavailable recipients, are not eligible for refund until re-verification and deduction of return freight charges.

5. DOS AND DON’TS FOR RETURN AND REFUND

To ensure smooth claim processing, customers are requested to follow these important guidelines:

Do’s:

  • Track your order status through our order-tracking system and ensure someone is available to receive the parcel.
  • Before signing the delivery slip, inspect the outer packaging for damage or tampering.
  • If you notice any damage, photograph it immediately, obtain the delivery person’s signature acknowledging the issue, and share the evidence with us.
  • You may also record an unboxing video as valid proof.
  • Return requests must include all original tags, labels, and packaging.

Don’ts:

  • Do not open or unseal all packages before reporting a damage claim. Only one sample may be inspected in damaged consignments.
  • Do not return items without following the formal return procedure; such shipments may be rejected.
  • Do not send used, altered, or tampered products, as these will not qualify for return or refund.
  • Do not delay reporting damage or missing items beyond three (3) days from delivery. Reports received after this period may not be entertained.

6. REFUND PROCESS AND TIMELINE

  • Refunds are initiated only after the returned item is received, inspected, and approved at our warehouse.
  • Refunds are processed within seven (7) working days of approval.
  • Customers may choose replacement of the same product or select an alternate product of equivalent value if stock is unavailable.
  • All refunds are issued in the form of GiftedToAll Cashback Vouchers redeemable on future purchases. No cash or direct bank refunds are provided.

7. RETURN PROCEDURE

If you wish to return an item:

  • Inform our customer-service team immediately upon discovering the issue.
  • Complete the online return form available on the website or mobile app, or contact our customer-care center for assistance.
  • Returns are accepted within seven (7) days from delivery, except for cases involving manufacturing defects or special exceptions related to courier or insurance claims.

8. WHEN RETURNS ARE NOT ACCEPTED

Returns will not be accepted under the following conditions:

  • Failure to follow the prescribed return process.
  • Any modification, alteration, or tampering with the product, label, or original packaging.
  • Late reporting of damages or missing items – beyond three (3) days from receipt.
  • Evidence of product misuse, wear, or intentional damage by the customer.

9. LEGAL COMPLIANCE AND LIMITATION OF LIABILITY

This Shipping Policy is governed by the Information Technology Act, 2000 (Sections 43A and 72) and the Indian Contract Act, 1872. GiftedToAll India Ltd. shall not be held liable for delays or damages caused by force majeure events, courier network disruptions, or third-party negligence beyond its direct control.

All disputes, claims, or actions arising from shipping or return matters shall fall under the exclusive jurisdiction of the competent courts at Rajkot, Gujarat (India).

Shop By Department